You have questions, we have answers...
With us, You Will Always Feel Supported!
We will never leave you alone with your problems. By getting your device from us, you instantly become a part of a vibrant growing community where healing miracles are shared almost every day.
With us, You Will Never Walk Alone Again!
First of all, our friendly staff is very accommodating and understands your needs. If you contact our office, you will be greeted by Jeanne, Tanya or one of our new team members, and they will help you through the concerns you may have.
Our customer support team will let you know when and how your device has been shipped, when to expect it, and how to track the parcel.
What about the training?
If you purchased your device with the Training and Support Program, your acquaintance with your new health assistant and your healing journey will begin even before your device arrives through our online Unified Education Platform and the Continual Health Monitoring software. If you have any questions on how to use the software, our customer support team will be happy to assist you.
When your EX735Ag M arrives and you first take the device out of the case, you may be concerned about handling it right. All our devices are shipped with the Operator’s Manuals, where you can find basic ways to operate your new machine. However, if after reading the manual you still have questions, we will be there to answer them.
The good news is the EX735Ag M, as any second generation SCENAR, is simple in operation and easy to turn on and handle. In a way, it is a “low maintenance” and pretty hardy device; just keep it with batteries that are not run down and do not let it to fall on the floors or into water - and all will be well.
You can read about our Training and Support Program in more details on the Training page.
What if something goes wrong with the device?
The EX735Ag M does not break often, and even if it does (life is full of accidents and surprises), we will make sure it can be quickly repaired.
In most cases, the “self-healing” EX735Ag M just needs a repair code to be entered into the device and it will fix itself. We will walk you through the procedure of obtaining the problem code from the device. Then we will get the repair code from the manufacturer on your behalf and let you know how to enter it into your EX735Ag M. This way you do not have to send the device anywhere and it at all times stays where it belongs – with you!
And even if in a rare case your device still needs to be sent to far Russia to be repaired (primarily due to a mechanical damage), we will make sure that you are not left without a device in the middle of a treatment course or a busy day at your clinic. We will supply you with a loaner COSMODIC device, until yours comes back repaired.
What if I have specific questions on how to handle one or another health condition?
We realize that most of your questions will evolve around treatment protocols and procedures. We are here to help you find the answers you are seeking. Dr. Irina has some of the best educational information on SCENAR and COSMODIC therapy in the world, and this becomes a part of your device purchase with us, if you chose to purchase your EX735Ag M with the Training and Support Program (for details go to the Training page).
For a more personal touch, we are conducting teleconferences and webinars on a regular basis, and as you are placed in our database, you will be receiving notifications of the upcoming events. Some of these events are open to every EX735 owner, but there are also some that are exclusive to the members of “The EX735 Club” (as we sometimes call our subscribers to the Training and Support Program). The Club calls are more interactive and allow for more personal attention to your specific problems.
During these tele-meetings/conferences/webinars (usually conducted by Dr. Irina and Dr. David) you will have a chance to share your experiences and observations and ask us your questions directly. And if you miss one of those events, don’t worry. We will have them all recorded and make accessible to you at any time on our Unified Education Platform (www.MyHealthEducation.net) and/or on the Blog.
Can I connect to other 735 users and benefit from their experience?
Our teleconferences are also a great way for you to get to know other members of the Transformational Health community. This community is a quickly growing phenomenon, and brings the whole new meaning to the word “support”. Not only our team, but also many other EX735 users will be glad to share their experiences with you and help you avoid many typical mistakes of a “SCENAR newbie”.
Ready for the experience that can become life-transforming? Then come to one of the Transformational Health Systems Conferences that we are conducting 2-3 times a year. You can find out more about these events at www.ourfusionconference.com. Amongst many interesting topics, these conferences usually incorporate training programs for SCENAR beginners, as well as for the experienced SCENAR users.
If you would like to learn as much as possible about your EX735Ag M and its capabilities in helping your family and friends in one-on-one conversation from people who are using it daily, come to our gathering. If you want to know how the EX735Ag M can better support and enhance your practice – you simply HAVE to join us. There is no better place to brainstorm some ideas with your fellow health practitioners.
These are just a few of the ways we developed to support new members of our community – and we are constantly working on developing more. Please, let us know how we can helpt you better. Give us a call at 905-963.0699 in Canada or 310.733.1292 in USA or write to us at info@thehealingfusion.com – and remember that we are always just one phone call or one mouse click away.
Your Transformational Health Systems Team